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Customer Care

If you have any questions, please don't hesitate to contact me. In the first instance please contact me using the form on the 'Contact Me' page.

I offer a free yarn caking/winding service. Please contact me at the point of order and I will be more than happy to cake your yarn

Privacy Policy

The safety of your information is extremely important to me.

What information do I collect?:

Data Collection; your email address, your name, and the delivery address given at point of ordering. All transactions go through PayPal and I do not store or keep any of your card details.

Why do I need this information and how is it used?​

I use your email address to send invoices for custom orders, and to contact you regarding your order.

Your name is used solely for order or contact purposes.

Your address is only ever used to send you the goods that you ordered.. 

Storing of Data

All of your data is stored on my laptop which is password protected and I have sole use of.​

Your order/payment details are stored with PayPal (3rd party). The only information PayPal provides me is: Your registered email address, your registered delivery address, and your name or business name. I do not have access to any of your bank or card details through PayPal, please refer to PayPal's privacy policy if you have any questions.​

My website is powered by Wix. Your order information such as your name, address and email address are all stored within my Wix account. Again, I do not handle credit or debit card information through my Wix website.​

I never share your information with anybody other than the 3rd parties listed in my policy. I do not ever sell customer information​​

I keep order emails for up to one year, in order to track those who are eligible for free yarn through our buy 5 get 1 free policy​

If you have any further questions please use my contact form or email address

By ordering from my website, or through email/PayPal invoice, you are choosing to agree with my privacy policy. 

Payment Methods

I accept PayPal only. PayPal protects you as a buyer, and me as a seller. I find this to be the safest and most reliable way to take payment. You do need a PayPal account to purchase direct from my website. 

Wholesale Inquiries

I am very happy to be contacted with regard to wholesale orders. Please contact me initially through the Contact Me page.

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